Frequently Asked Questions
Welcome to Girlz Secret FAQ page! Covering our most asked questions.
Can I modify or cancel my order?
Yes. Please let us know ASAP if you would like to edit your order at support@girlzsecret.com Include your order number, and your specific changes. Unfortunately, we do NOT accept order cancellations.
I entered an incorrect address. What should I do?
Please email us at support@girlzsecret.com
ASAP with your order number and correct address directly. We wil gladly take care of it.
How often do you restock?
We strive to restock as often as possible and needed for our customers. Subscribe to our Instagram for future restocks and new collection launches.
What size should I choose?
Every item of clothing will have a specific size chart in the product's images. If you prefer an oversized look, we suggest to go up a size. However, if you're still unsure on choosing a size, please contact us at support@girlzsecret,com, and we will enjoy assisting you.
Are your shirts pre-shrunk?
Yes. However, we recommend to wash in cold water, inside-out, and hang to dry. Putting your items in the dryer can cause slight shrinkage for the first time due to the shirts being 100% cotton.
Can I return or exchange an item?
Unfortunately, we are not accepting returns or exchanges at this time. However, if you're not 100% satisfied with your purchase, please contact us at support@girlzsecret.com, and we will gladly resolve the issue together.
How can I track my order?
After placing an order, you will receive an email confirmation. Shipping notifications are sent via e-mail (or text) as soon as orders are shipped, in which you will be able to follow and track your package. Also, under our Customer Care section in the footer, you can insert your tracking number and your shipping info will appear.
When will my order ship?
Please allow 1-3 days for processing (usually sooner). During a substantial launch/restock, allow 5-7 days as it's only me and my assistants (family, lol) packing the orders. We pack Monday thru Sunday, if needed.
Do you sell gift cards?
At this time we do not sell gift cards, but we plan to in the future.
Didn't find what you were looking for? Feel free to contact us at any time!